1/13/2024 0 Comments I rate it minus 5 stars![]() ![]() ![]() We went to the front desk this morning and told the girl everything and she acted like she didn't care. Go stand in the hallway for a few minutes you will hear it.' It finally quieted down. I said 'you have got to be kidding me, they have been running up send down the hallway screaming for hours. She said what noise I don't hear anything. Finally at midnight I called the front desk and asked them to make thet people stop. The second night it was the same thing, kids and their parents running up and down the hallways screaming and banging in walls. I finally yelled out the door for them to stop and then it quieted down. Then, until about 2 in the morning there were kids running running up and down the hallways (upstairs and downstairs) screaming and hitting the walls and parents right behind them screaming. When we wet the washcloth we found that the water from the sink was draining onto the floor under there sink, so we put the trash can under there. 'When we first walked into our room the wood floors were really sticky, so we took a washcloth and cleaned them. Early staff was not the most friendly person as i tried to check in at 1:30PM but said to come back and did not try but afternoon girl was nice but still think she could have found me another room. Then some guest outside got in his car and blasted his radio for about 20 minutes at 6AM. Then in the morning there were dogs dogs running loose in the hall and barking for about 30 minutes. Also there was pounding and banging going on till 9:30PM in some other room. Also my room was not in very good shape noticed round hole in the shower about 1 inch hopefully there was not a camera in there also electrical outlet covers missing and so much filth around the A/C unit along with the outside everywhere broken screen, a old vacuum cleaner and the trash bins around the property were over flowing and then some. I thought Red Roof great It would be a very nice place to stay the night! What a mistake it was to stay as when I finally check in the key did not work and went back to the desk and fixed key only to find when I opened the door the room had been smoked in did ask for another room but said there were none I wonder as this is a big hotel with 2 floors and not a lot of cars did notice lot of suspicious guests there. BUT I WILL DISPUTE PAYMENT AND LET MY CREDIT CARD COMPANY DEAL WITH THEM. I'M SURE SHE WILL BE USING MY CREDIT CARD CHARGE ME CANCELATION FEE. SHE REFUSE GIVE ME THE KEY !! WT# ? I was so pissed so I said THEN LET'S CANCELED IT. At this point, I was very furious.WT#? Then she point out a note at the counter. ONLY THERE ARE SECOND PERSON IN THIS DEAL THAT SHE SEND A COPY TO THAT PERSON.SHE WON'T SEND ME A COPY. Then I said in that case, print 2 copies of my receipts so I can turn in to the production get reimbursed. I said isn't it normal that I PAY when I checked out? She was pissed and said something to fight back. When I checked in before work, she asked for my credit card and charged all 4 nights. I booked 4 nights because we are shooting night for the rest of the week. The receptionist, a young girl is rude and confrontational. Red Roof Inn in Palmdale/ Lancaster is THE WORST. ![]()
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